Communication Techniques For Virtual Teams

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  • Ver perfil de Armand Ruiz
    Armand Ruiz Armand Ruiz é um Influencer

    building AI systems @meta

    206.587 seguidores

    How ACP (Agent Communication Protocol) Compares to MCP & A2A First, why protocols matter? AI is racing from single-model hacks to fleets of specialized agents. Without a common standard, every integration is costly duct tape. Enter three emerging standards: 𝗠𝗖𝗣 (𝗔𝗻𝘁𝗵𝗿𝗼𝗽𝗶𝗰) • Core goal: Pump extra memory, tools, or RAG into one model • Best when you need: Super-charging a single foundation model 𝗔𝗖𝗣 (𝗟𝗶𝗻𝘂𝘅 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻) • Core goal: Let many agents talk across orgs with zero lock-in • Best when you need: Open, multi-vendor ecosystems 𝗔𝟮𝗔 (𝗚𝗼𝗼𝗴𝗹𝗲) • Core goal: Peer-to-peer agents tuned for Google’s stack • Best when you need: Deep GCP alignment and services Now, let's compare them but remember, in most cases they are complementary and not competitive. Think of them as layers in a full-stack agent system 👷♂️ 𝗠𝗖𝗣 𝘃𝘀. 𝗔𝗖𝗣 - 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲: MCP rides JSON-RPC and SDKs. ACP sticks to plain REST so curl just works. - 𝗦𝘁𝗿𝗲𝗮𝗺𝗶𝗻𝗴: MCP streams but skips token deltas; ACP roadmap covers fine-grained updates. - 𝗦𝗰𝗵𝗲𝗺𝗮: MCP accepts any JSON, great for speed but tough for UI interoperability. ACP pins down message shapes for plug-and-play orchestration. - 𝗔𝗻𝗮𝗹𝗼𝗴𝘆: MCP gives a single employee a better toolbox; ACP creates a dream team. 🌐 𝗔𝗖𝗣 𝘃𝘀. 𝗔𝟮𝗔 - 𝗣𝗵𝗶𝗹𝗼𝘀𝗼𝗽𝗵𝘆: ACP is vendor-neutral under open governance. A2A optimizes for Google’s cloud gravity. - 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: ACP’s lightweight REST fits air-gapped or multi-cloud deployments. A2A shines if you are already all-in on Google services. - 𝗘𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺: ACP powers BeeAI and other Linux Foundation projects. A2A is young but will likely deepen inside GCP. 🚀 Takeaway 1. Use MCP to make a single model smarter. 2. Use ACP to weld diverse agents from different vendors into one brain trust. 3. Use A2A when your agents live primarily inside Google’s universe. Interoperability is the next productivity multiplier. Choose your protocol stack wisely

  • Ver perfil de Nancy Duarte
    Nancy Duarte Nancy Duarte é um Influencer
    222.018 seguidores

    Regardless of how great your ideas are in your virtual sales pitch, webinar, or team meeting… People are most likely checking their email, browsing social media, or working on other things while you present. How can you prevent that and actually get your audience to pay attention? Here are 4 of the most powerful techniques we use for our own virtual training courses: 1. Win the first five seconds According to research from the University of Toronto, people need only five seconds to gauge your charisma and leadership as a speaker. In virtual environments, this first impression is even more critical. To establish instant rapport: - Keep your posture open and inviting (avoid fidgeting, crossed arms, and closed-off postures) - Use open gestures that welcome the audience into your space - Gesture with your palms showing at a 45-degree angle - Speak with clear articulation and energy from the very first word The quickest way to lose your audience? Starting with tentative body language that signals you’re unsure or unprepared. 2. Design your presentation for virtual viewing When designing slides, assume varied viewing conditions. Design for the smallest likely device and the slowest likely Internet speed. Make your slides accessible by: - Using larger fonts (24-32pt) - Applying higher contrast colors - Limiting each slide to ONE clear idea - Adding more space between lines when using smaller text - Stripping excess content (you can provide additional information in a separate document) 3. Vary your delivery Our research shows the optimal length for linear presentations is just 16-30 minutes, while interactive ones can maintain engagement for 30-45 minutes. People’s attention will go through peaks and valleys during that time, so try these techniques to keep their attention: - Vary your speaking pace (faster to convey urgency, slower to express gravity) - Use intentional pauses to let key points land - Adjust your vocal tone (lower pitch for authority, higher for approachability) - Shift between slides, stories, and data at regular intervals Each change helps reset your audience’s attention and signals importance. 4. Build in structured interaction Don’t make your audience wait until the end of your presentation to interact. According to our research, presentations that incorporate audience engagement through polls, chat responses, or breakout discussions maintain attention longer. For the highest engagement: - Use a variety of interaction types throughout your presentation - Incorporate breakout rooms for small-group discussions - Switch modalities regularly to keep it interesting Remember: In virtual environments, you need to recreate the natural engagement that happens in person. Your virtual presentation success isn’t measured by perfection…it’s measured by action. Master these techniques and your audience won’t just pay attention, they’ll respond. #VirtualPresentations #CorporateTraining #WorkplaceLearning

  • Ver perfil de Sharon O'Dea
    Sharon O'Dea Sharon O'Dea é um Influencer
    83.147 seguidores

    ClearBox Consulting Ltd has just published their newest comparison of intranet and employee experience platforms—an incredibly detailed (and free!) resource for anyone hunting for the right solution. This edition includes in-depth reviews of 20 products plus overviews of 14 more, all backed by nearly 900 pages of screenshots and impartial analysis. I’ve been recommending this report to my network for years because it’s consistently comprehensive. One of the standout aspects this time around is the emphasis on AI features, with ClearBox warning readers to weigh potential downsides. All the cutting-edge bells and whistles can come at a price, so it pays to know what you really need. As well as detailed insights on Intranet In A Box platforms (standalone and SharePoint-based), it sets out the case for and against going with SharePoint alone for your intranet (tl;dr it's not "free" - depending on your needs it might not even be cheap). Beyond the product comparisons, the report offers guidance on how to choose what’s right for your organisation. ClearBox breaks it down into four phases: 1️⃣ Strategy 2️⃣ Requirements 3️⃣ Product and vendor research 4️⃣ RfP and product selection This resource can really cut down the time spent researching and help streamline selection in the later stages. Huge thanks to Suzie Robinson, Sam Marshall, Lisa Riemers, Guy Van Leemput, Steve Bynghall and the entire ClearBox team for pulling together such a thorough report. It’s clear they’ve poured a ton of effort into testing and reviewing these tools—bravo!

  • Ver perfil de Pratik Gosawi

    Senior Data Engineer | LinkedIn Top Voice ’24 | AWS Community Builder

    20.588 seguidores

    Many people get confused between queues and streaming. Read this post and you are clear about the difference forever Message Queues - Designed for asynchronous communication between different parts of a system. - They follow a publish-subscribe or point-to-point model. Key Characteristics 1. Message Persistence: - Messages are stored until consumed. 2. Guaranteed Delivery: - Ensures messages are delivered at least once. 3. FIFO Processing: - Messages are typically processed in the order they're received. 4. Load Balancing: - Distribute messages across multiple consumers. Popular Message Queue Systems - RabbitMQ - Apache ActiveMQ - Amazon SQS Streaming Platforms - Designed to handle continuous data streams and provide real-time processing capabilities. Key Characteristics 1. Scalability: - Can handle high-volume, high-velocity data streams. 2. Fault Tolerance: - Built-in replication and fault recovery mechanisms. 3. Real-time Processing: - Support for stream processing and analytics. 4. Data Retention: - Can retain data for extended periods, allowing for replay. Popular Streaming Platforms - Apache Kafka - Apache Pulsar - Amazon Kinesis Comparison Data Model ↳ Message Queues: Discrete messages ↳ Streaming Platforms: Continuous data streams Scalability ↳ Message Queues: Moderate scalability ↳ Streaming Platforms: High scalability, designed for large-scale data processing Data Retention ↳ Message Queues: Usually short-term storage, messages are typically deleted after consumption ↳ Streaming Platforms: Can support long-term data retention, allowing for data replay and historical analysis Complexity ↳ Message Queues: Generally simpler to set up and manage ↳ Streaming Platforms: More complex, but offer more powerful features and scalability Performance ↳ Message Queues: Good for moderate loads and asynchronous task processing ↳ Streaming Platforms: Excellent for high-volume, high-velocity data scenarios Use Cases Choose Message Queues if: - You need simple asynchronous communication between services - You have discrete tasks that need to be processed reliably - You want to ensure each message is processed by only one consumer - Your system doesn't require real-time data processing or analytics Choose Streaming Platforms if: - You need to handle high-volume, high-velocity data streams - You require real-time data processing and analytics - You want to support multiple consumers for the same data - You need to replay historical data - You're building event-driven architectures Hybrid Approaches [1] Use Kafka for ingesting and storing high-volume data streams [2] Use RabbitMQ for task queues and inter-service communication

  • Ver perfil de Vanessa Van Edwards

    Bestselling Author, International Speaker, Creator of People School & Instructor at Harvard University

    149.653 seguidores

    Most video calls start like this: “Hi… can you hear me? Oh, wait - is my mic on?” Your first impression is already ruined. Here's how to make a good first impression on a video call: 1. Master the 18-inch rule Avoid sitting too close to your camera. When you're closer than 18 inches, you accidentally signal intimacy to colleagues, triggering their amygdala and making them unconsciously uncomfortable. The Fix: Position your camera about 18 inches away from the camera so your head, shoulders, and upper chest are visible. Yes, measure it. Your brain will thank you. ____ 2. Show your hands Try this experiment: Say "three" while holding up 5 fingers. It's nearly impossible because your hands don't lie. Our brains read hands for trust and clarity. When people can see your hands, they automatically rate you as more trustworthy and competent. So, before the call, adjust your camera so your hands are visible when you gesture. ____ 3. Look at the camera, not yourself Resist the urge to glance at your video screen. Instead, look directly at the webcam, especially in the first few seconds. That’s the only way to simulate eye contact and build a connection.  ____ 4. Start with a confident, warm greeting Right when the call starts, smile, wave, and say something like: “Hey! Great to see you - I can hear and see you perfectly.” It signals warmth, calms nerves, and skips the usual awkward tech check (“Can you hear and see me?”). ____ 5. Pre-load your small talk Too many video calls default to negative openers: "Crazy weather, huh?", "Traffic was horrible." Instead, prep something positive: • Monday: "Did you do anything fun this weekend?" • Friday: "Any exciting plans for the weekend?" • Mid-week: "Working on anything exciting this week?" It sets a positive tone and makes you more memorable. ____ These five habits take 3-5 seconds but create lasting impressions. People remember feeling calm, relaxed, and like they were "in good hands" with you.

  • Ver perfil de Dr. Minal Chaudhry (Meinal)

    Venerated Healthcare Radiology Leader | Co-convenor CII- Healthcare Delhi Chapter | Empowering Leaders to Reshape Possibilities | Catalyst for Ascension | TEDx Speaker | Entrepreneur | IIM alumni | ISB alumni.

    37.696 seguidores

    You better be prepared in advance!!! Mastering virtual meetings has become essential in our evolving remote and hybrid work environments. I've transitioned from feeling wooden and awkward to leading over 1,000 productive virtual meetings. I have learned some key important steps that can help everyone Here are some key strategies that have transformed my approach 𝘽𝙚𝙛𝙤𝙧𝙚 𝙩𝙝𝙚 𝙈𝙚𝙚𝙩𝙞𝙣𝙜: ▶︎ Define a Clear Agenda: ➟ Outline the meeting’s purpose and outcomes. ➟ Share the agenda and pre-work in advance. ➟ Highlight key points and time allocations. ➟ Include necessary background materials. ▶︎ Check Your Technology: ➟ Log in early to test your mic and camera. ➟ Ensure a stable internet connection and have a backup device. ➟ Familiarize yourself with platform features. ➟ Have a troubleshooting plan. ▶︎ Prepare Yourself: ➟ Choose a quiet, well-lit space with a professional background. ➟ Keep necessary documents or presentations handy. ➟ Prepare an icebreaker or welcome message. 𝘿𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚 𝙈𝙚𝙚𝙩𝙞𝙣𝙜: ▶︎ Show Your Human Side: ➟ Start with introductions or a check-in. ➟ Keep your camera on to build rapport. ➟ Share a personal anecdote or engaging question. ➟ Be mindful of cultural differences and time zones. ▶︎ Establish a Protocol: ➟ Set speaking ground rules (e.g., raise-hand icon, chat function). ➟ Encourage participation for a collaborative environment. ➟ Assign roles if necessary (e.g., note-taker, timekeeper). ➟ Use interactive tools like polls or whiteboards. ▶︎ Structure Your Thoughts: ➟ Use mental pauses and structured talking points. ➟ Apply the “tweet followed by a Facebook post” method. ➟ Summarize key points periodically. ➟ Encourage questions and feedback. 𝘼𝙛𝙩𝙚𝙧 𝙩𝙝𝙚 𝙈𝙚𝙚𝙩𝙞𝙣𝙜: ▶︎ Share Next Steps: ➟ Send a summary of key points and action items promptly. ➟ Include deadlines and responsible parties. ➟ Provide additional resources or follow-up materials. ➟ Schedule follow-up meetings if necessary. ▶︎ Practice Self-Reflection: ➟ Reflect on what went well and what didn’t. ➟ Seek feedback from participants. ➟ Review the meeting recording if available. ➟ Set personal goals for improving virtual meeting leadership. 𝘽𝙤𝙣𝙪𝙨 𝙩𝙞𝙥𝙨: ➟ Encourage chat use for questions and comments. ➟ Speak at around 180 words per minute for clarity. ➟ Use visuals and slides sparingly. ➟ Take regular breaks during long meetings. You can transform your virtual meetings into productive and engaging sessions that drive your team's success. Remember, taking effective meetings is a skill that takes time and practice to master. Keep refining your approach, and you'll see meaningful improvements in your team's collaboration and productivity. Let's connect and share more insights on mastering the art of virtual meetings! #VirtualMeetings #drminalchaudhry #drmeinalchaudhry #aakashhealthcare    LinkedIn News India —--------- For more valuable content, follow me, Dr. Minal Chaudhry (Meinal).

  • Ver perfil de Apoorva Verma

    Helping Individuals & Teams Excel through Image Consulting, Soft Skills Training & English Expertise | CELTA-Certified | Freelance Corporate Trainer

    8.600 seguidores

    “𝐈 𝐝𝐨𝐧’𝐭 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐢𝐭. 𝐌𝐲 𝐧𝐮𝐦𝐛𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐨𝐥𝐢𝐝. 𝐌𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐢𝐬 𝐬𝐡𝐚𝐫𝐩. 𝐁𝐮𝐭 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐡𝐞𝐬𝐢𝐭𝐚𝐭𝐞 𝐨𝐧 𝐯𝐢𝐝𝐞𝐨 𝐜𝐚𝐥𝐥𝐬.” This was a senior executive, in one of my recent meetings. We reviewed one of his recordings. Technically fine. Strategically sound. Visually unstable. Camera slightly below eye level. Backlight creating shadow. Busy background. Micro delay between expression and speech. Nothing dramatic. Everything cumulative. Trust does not collapse in virtual meetings. It erodes quietly. Here are 10 deeply practical levers most professionals ignore. 𝑬𝒚𝒆 𝑳𝒆𝒗𝒆𝒍 𝑨𝒖𝒕𝒉𝒐𝒓𝒊𝒕𝒚 𝑨𝒍𝒊𝒈𝒏𝒎𝒆𝒏𝒕 Your lens should be at eye level, not screen level. Even a small downward angle signals unintentional dominance or carelessness. Use a stand. Measure once. Standardize it. 𝑮𝒂𝒛𝒆 𝑰𝒏𝒕𝒆𝒈𝒓𝒊𝒕𝒚 𝑹𝒂𝒕𝒊𝒐 Trust increases when you look into the lens while making key points. Aim for 60 percent lens contact while speaking. Practice this deliberately. Record and review. 𝑩𝒂𝒄𝒌𝒈𝒓𝒐𝒖𝒏𝒅 𝑪𝒐𝒈𝒏𝒊𝒕𝒊𝒗𝒆 𝑪𝒍𝒆𝒂𝒏𝒍𝒊𝒏𝒆𝒔𝒔 Clutter signals mental noise. A neutral wall or intentional minimal setup increases perceived clarity. Audit your background like you would audit a pitch deck. 𝑳𝒊𝒈𝒉𝒕 𝑫𝒊𝒓𝒆𝒄𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑷𝒆𝒓𝒄𝒆𝒊𝒗𝒆𝒅 𝑯𝒐𝒏𝒆𝒔𝒕𝒚 Front lighting improves facial clarity. Shadowed faces reduce warmth. Place a soft light source in front of you at eye height. 𝑭𝒓𝒂𝒎𝒆 𝑺𝒕𝒂𝒃𝒊𝒍𝒊𝒕𝒚 A shaking camera equals unstable presence. Fix your device. Eliminate chair swiveling and table movement. 𝑴𝒊𝒄𝒓𝒐 𝑬𝒙𝒑𝒓𝒆𝒔𝒔𝒊𝒐𝒏 𝑽𝒊𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒚 Subtle facial shifts build trust. Use HD resolution and stable internet. Slow your expressions slightly to compensate for lag. 𝑺𝒉𝒐𝒖𝒍𝒅𝒆𝒓 𝑭𝒓𝒂𝒎𝒊𝒏𝒈 Frame from mid chest upward. Too close feels intrusive. Too far feels disengaged. 𝑫𝒊𝒈𝒊𝒕𝒂𝒍 𝑨𝒕𝒕𝒊𝒓𝒆 𝑪𝒐𝒏𝒕𝒓𝒂𝒔𝒕 On screen, contrast beats luxury. Solid mid tones work better than micro prints. Ensure visual separation from your background. 𝑽𝒐𝒄𝒂𝒍 𝑽𝒊𝒔𝒖𝒂𝒍 𝑺𝒚𝒏𝒄 If your facial expression is flat while making a strong claim, trust drops. Align facial engagement with message intensity. 𝑷𝒓𝒆 𝑪𝒂𝒍𝒍 𝑷𝒉𝒚𝒔𝒊𝒐𝒍𝒐𝒈𝒚 𝑹𝒆𝒔𝒆𝒕 Two minutes of posture correction. Slow breathing. Relaxed jaw and activated facial muscles. Your nervous system shows before your strategy does. Virtual trust is measurable. Clarity. Stability. Alignment. Warmth. Consistency. If you are leading teams, closing clients, or representing your organization, your screen presence is not cosmetic. It is economic. Would you pass your own visual trust audit? #VirtualPresence #ExecutivePresence #CorporateImage #LeadershipBranding #ImageConsulting #TrustBuilding #ProfessionalImpact #ApoorvaVerma

  • Ver perfil de Dileep Pandiya

    Engineering Leadership (AI/ML) | Enterprise GenAI Strategy & Governance | Scalable Agentic Platforms

    21.910 seguidores

    RabbitMQ vs Kafka vs ActiveMQ vs NATS: Choosing the Right Messaging System for Your Needs In the world of distributed systems and microservices, message brokers play a crucial role in ensuring reliable communication between services. But with so many options available, how do you choose the right one for your project? Here's a quick comparison of four popular message brokers: 1️⃣ RabbitMQ 🔹 Strengths: Great for traditional messaging use cases (e.g., task queues, point-to-point, pub-sub). Supports a wide range of messaging protocols like AMQP, STOMP, and MQTT. Rich set of features for message routing, retry mechanisms, and acknowledgments. 🔹 Best For: Use cases requiring reliability, flexibility, and complex routing, such as e-commerce order processing or background task handling. 2️⃣ Kafka 🔹 Strengths: Designed for high-throughput and low-latency streaming. Built-in durability with distributed logs and event replay capability. Excellent for real-time data pipelines and analytics. 🔹 Best For: Event streaming, real-time analytics, log aggregation, and use cases with massive data scale like IoT telemetry. 3️⃣ ActiveMQ 🔹 Strengths: Long-standing, proven solution with a strong focus on compatibility with JMS (Java Message Service). Supports various messaging protocols and deployment options. 🔹 Best For: Enterprise systems that need JMS support and integration with legacy applications. 4️⃣ NATS 🔹 Strengths: Lightweight and designed for simplicity and speed. Focuses on cloud-native architectures and supports both request-reply and pub-sub patterns. Low latency, high performance, and easy to deploy. 🔹 Best For: Scenarios requiring high-performance, low-overhead messaging, such as lightweight microservices or IoT devices. How to Choose? Scale & Throughput: Go with Kafka for massive-scale, high-throughput systems. Complex Routing: RabbitMQ excels at handling complex routing logic. Legacy Integration: ActiveMQ is ideal for enterprises with JMS needs. Simplicity & Speed: NATS shines in lightweight, modern applications. Each of these tools has its strengths and trade-offs. The right choice depends on your project's specific requirements, including performance, scalability, and operational complexity. What’s your experience with these messaging systems? Let’s discuss in the comments! Follow Dileep Kumar Pandiya for more similar useful content.

  • Ver perfil de Piyush Ranjan

    28k+ Followers | AVP| Tech Lead | Forbes Technology Council| | Thought Leader | Artificial Intelligence | Cloud Transformation | AWS| Cloud Native| Banking Domain

    28.302 seguidores

    RabbitMQ vs. Kafka vs. ActiveMQ: Which Messaging Broker is Right for You? In today’s fast-paced, data-driven world, messaging brokers play a pivotal role in ensuring seamless communication between services. Let’s break down three popular options—RabbitMQ, Apache Kafka, and ActiveMQ—to help you choose the best fit for your architecture. 🐇 RabbitMQ: The Lightweight and Versatile Choice Best for: Task queues, real-time messaging, and microservices communication. Strengths: Built on the AMQP protocol, enabling reliable message delivery. Supports message acknowledgment, flexible routing, and prioritization. Easy setup and integration across multiple languages. Typical Use Case: Asynchronous workflows like email notifications or order processing. 📊 Apache Kafka: The Real-Time Data Streamer Best for: High-throughput event streaming, big data pipelines, and log aggregation. Strengths: Distributed and partitioned for scalability and fault-tolerance. Optimized for event-driven architectures and real-time analytics. Includes stream processing capabilities via Kafka Streams and KSQL. Typical Use Case: Streaming IoT data or powering real-time financial dashboards. 🔗 ActiveMQ: The Enterprise-Ready Solution Best for: Protocol-heavy enterprise systems and legacy integrations. Strengths: Supports a variety of messaging protocols (AMQP, MQTT, JMS). Rich support for traditional patterns like point-to-point and publish/subscribe. Reliable and proven in enterprise environments. Typical Use Case: Integrating legacy systems with modern apps or cross-protocol communication. Choosing the Right Tool FeatureRabbitMQKafkaActiveMQThroughputMediumHighMediumScalabilityModerateExcellentModerateLatencyLowMediumMediumUse Case FocusTask queues, messagingEvent streaming, analyticsEnterprise integrationFinal Thoughts 🔹 Choose RabbitMQ for lightweight messaging and quick integrations. 🔹 Pick Kafka for large-scale, real-time event-driven systems. 🔹 Go with ActiveMQ for robust, enterprise-level messaging needs. Each of these brokers has its strengths, and the right choice depends on your specific scalability, latency, and integration requirements. Which one are you using

  • Ver perfil de Jeff Pugliese

    I help sales managers get their most reluctant sales reps prospecting | 25 years in industrial equipment sales

    1.677 seguidores

    Video Calls: Most people lose before a word is spoken.  Rule #14: Put on pants (seriously) I’m amazed by “seasoned” salespeople’s lack of professionalism in video calls. You are the front line and face of your company. All the small details of how you walk, talk, act, and dress are judged by both potential clients AND your company executives. After many hundreds of hours of video calls, I’ve seen it all. Jeff Bezos said: “Your brand is what people say about you when you’re not in the room.” On video calls… you’re in the room. Here are the rules to gain trust before saying the first word: 𝐓𝐡𝐞 𝐃𝐎’𝐬 1. Turn the camera on. Even if the customer’s camera is off, always have yours on. 2. Test your tech 20 minutes before the start time to make sure it’s working. 3. Dress professionally 4. Start the meeting at least 5 minutes early. 5. Look into the camera when speaking or listening. A camera positioned at the center of your screen is best. 6. Get a stand-up desk and stand during the call. You'll come across more confident. 7. Use a real background and make sure it’s clean and neat. When you blur or turn off your background, your customer assumes you have a messy area (whether true or not). 8. If there’s a reason to record the call, do not so it automatically. Wait until everyone is on, then ask if everyone is OK with the recording (AI agents can summarize the call and are less invasive than recording). 9. Clip an external microphone to your shirt. 10. If you need to cough or blow your nose, make sure you hit the mute button. 11. Take good notes. 12. Control the topic and tempo of the meeting. Respect people's time. 𝐓𝐡𝐞 𝐃𝐎 𝐍𝐎𝐓’𝐬 13 Do other things like text, email, browse the internet, play games. 14. Take the call in your underwear or worse.   15. Have background noise from people, animals, or outside 16. Be late or just in time for the call. 17. Fidget with anything 18. Anything gross like picking your nose (or worse). 19. Use a speakerphone in shared space   20. Outnumber the customer. If they bring 1 person, don’t bring 10.   If you’re traveling for work, it’s OK to take a call in your car. Get a car clip and turn the video on so it shows you in your car driving.  This communicates to both customers and colleagues alike that you’re out working the territory which makes a good impression. It’s also OK to skip a couple of the DO’s if it is an internal meeting with colleagues at your level or below. If you’re speaking to anyone internally above your level, especially with your boss or higher-up executives, it ALL applies and then some. You’re a professional, act like one. What made you cringe on a recent video call? Enjoy this? ♻️ Repost to mentor your network and follow @Jeff Pugliese for more. -

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