Creating Impactful Messaging

🐑 Business Language vs. UX Language. How to present design work, explain design decisions and get stakeholders on your side ↓ 🤔 Businesses rarely understand the impact of UX work. 🤔 UX language is overloaded with ambiguous terms/labels. 🤔 Business can’t support initiatives it doesn’t understand. ✅ Leave UX language and UX abbreviations at the door. ✅ Explain design work through the lens of business goals. 🚫 Avoid “consistency”, “empathy”, “simplicity”, “affordance”. 🚫 Avoid “design thinking”, “cognitive load”, “universal design”. 🚫 Avoid “lean UX”, “agile”, “archetypes”, “Jobs-To-Be-Done”. 🚫 Avoid “stakeholder management” and “design validation”. 🚫 Avoid abbreviations: WIP, POC, HMW, IxD, PDP, PLP, WCAG. ✅ Explain how you’ll measure success of your design work. ✅ Speak of business value, loyalty, abandonment, churn. ✅ Show risk management, compliance, governance, evidence. ✅ Refer to cost reduction, efficiency, growth, success, Design KPIs. ✅ Present inclusive design as an industry-wide way of working. As designers, we often use design terms, such as consistency, friction and empathy. Yet to many managers, these attributes don’t map to any business objectives at all, often leaving them baffled and utterly confused about the actual real-life impact of our UX work. One way out that changed everything for me is to leave UX vocabulary at the door when entering a business meeting. Instead, I try to explain design work through the lens of the business, often rehearsing and testing the script ahead of time. When presenting design work in a big meeting, I try to be very deliberate and strategic in the choice of words. I won’t be speaking about attracting “eye-balls” or getting users “hooked”. It’s just not me. But I won’t be speaking about reducing “friction” or improving “consistency” either. Instead, I tell a story. A story that visualizes how our work helps the business. How design team has translated business goals into specific design initiatives. How UX can reduce costs. Increase revenue. Grow business. Open new opportunities. New markets. Increase efficiency. Extend reach. Mitigate risk. Amplify word of mouth. And how we’ll measure all that huge impact of our work. Typically, it’s broken down into 8 sections: 🎯 Goals ← Business targets, KRs we aim to achieve. 💥 Translation ← Design initiatives, iterations, tests. 🕵️ Evidence ← Data from UX research, pain points. 🧠 Ideas ← Prioritized by an impact/effort-matrix. 🕹 Design work ← Flows, features, user journeys. 📈 Design KPIs ← How we’ll measure/report success. 🐑 Shepherding ← Risk management, governance. 🔮 Future ← What we believe are good next steps. Next time you walk in a meeting, pay attention to your words. Translate UX terms in a language that other departments understand. It might not take long until you’ll see support coming from everywhere — just because everyone can now clearly see how your work helps them do their work better. [continues in the comments]

Conservationists like to think facts speak for themselves. They don’t. In a world where allegiance often trumps evidence, who delivers the message often matters more than what’s being said. The same data, spoken by a nurse instead of a scientist, can land differently. In Amazonia, credibility travels along social lines. Farmers listen to agronomists, not activists. Urban families may heed pediatricians warning about heat-related illness before they trust an NGO ad. Pastors, teachers, and co-op leaders often reach places journalists and policymakers cannot. Matching voice to audience isn’t a branding exercise; it’s simply being honest about how people decide what to believe. That realism also means differentiating the message without diluting it. Indigenous leaders remain central, both as stewards and as narrators of success on their lands. Yet many who influence the forest’s future—like mayors, truckers, ranchers, and small business owners—don’t identify with Indigenous causes. Messages typically work best when they’re tailored to their audience: stewardship told as rainfall insurance for farmers, public-health policy for city dwellers, and fiscal stability for mayors who need predictable budgets. The goal isn’t to make everyone an environmentalist; it’s to make the forest relevant to each person’s daily choices. None of this can be faked. Trust is borrowed first and earned slowly. It grows when people see that acting on information pays, as in lower bills, steadier harvests, clearer skies, or fewer fires. For communicators, the task is to equip credible messengers with verified, usable material: sermon guides, WhatsApp videos, radio spots, farm bulletins, and committee briefs. Over time, authority shifts from the messenger to the message itself. What saves the forest, in the end, may not be a single voice but a variety—each carrying the same plain facts: e.g. protecting forest keeps rain falling; law in the Amazon means law at home; standing forest cools the air; healthy ecosystems make for healthy economies. Repetition stops being spin and starts being education. Once that logic comes from trusted voices, it no longer sounds like activism. It just sounds obvious. [I contributed a section on how to communicate about the Amazon for 'The Endangered Amazonia' report, published by COICA ORG this week. This is the second of three parts summarizing my contribution. This one is titled, "Why the messenger matters in efforts to save the Amazon] 👉 The report: https://lnkd.in/gpZs8JBW

85% feel anxious stepping in front of an audience. And that’s perfectly normal. But here’s the thing: Leadership isn’t about having the loudest voice – it’s about commanding attention with confidence and clarity. Here’s how to do exactly that - even if speaking in public makes you nervous: 🔹 Grab Attention Fast You only get 10 seconds before people switch off. Skip the “Thanks for having me.” Lead with something bold, surprising, or personal. 👉 Example: “Everything you believe about leadership? It’s likely wrong.” 🔹 Command the Stage Your non-verbal cues speak before you open your mouth. Stand upright, hold eye contact, and pause intentionally. This signals authority - even if you’re nervous inside. 🔹 Slow Down and Stay Clear Anxious speakers often race through words. Slow down. Keep sentences sharp and pause often.  Remember: Impactful communication is about connection, not perfection. 🔹 Create Interaction, Not a Performance Forget memorizing scripts. Instead, invite your audience into the conversation.  👉 Example: “Who here has faced this challenge before?” 🔹 Leverage the BMW Principle True confidence = Body + Mind + Words working in harmony. BODY: Breathe, ground yourself, and use meaningful gestures. MIND: Focus on serving your audience, not impressing them. WORDS: Be clear, avoid fillers, and embrace pauses. 👉 Example: Before stepping up, pause, ground your feet, and remind yourself – they need this message. 🔹 Handle Q&A Like a Leader Q&A often derails weak communicators.  Use the ABC Technique to stay on message: A: Answer briefly. B: Bridge to your key point. C: Communicate with clarity. 🔹 Close with Impact Too many talks fade at the end. Be intentional. End with a single clear takeaway and inspire action.  👉 Example: “If you remember one thing — let it be this: [insert key idea here].” Leadership isn’t about loving public speaking. It’s about making people listen. 💡 What’s your best tip for owning the room? Share it below ⬇️ 📌 Follow me, Oliver Aust, for daily leadership communication insights that make people listen.

The big mistake in climate communication – and why half the population never even hears the message. In my feeds, climate and transition are often discussed as if the problem were information. As if more reports, more charts, or louder warnings would make people change their behaviour - if only we communicated them more clearly. That doesn’t seem to work. Instead, polarization grows. What if climate communication only reaches half of humanity? In my exploration of the ”ancient group” and our different cognitive orientations, it’s becoming clear that “climate denial” doesn’t necessarily come from unwillingness. Our nervous systems are simply calibrated in different ways. Some are attuned to concrete threats, social stability, and the here-and-now - not to abstract, systemic, long-term risks. That, to me, is fascinating. In the early human group, there were always two core orientations: The open orientation focused on future, patterns, abstraction, change The social orientation focused on order, concrete reality, proximity, continuity Both were needed. Both were forms of intelligence. Both helped us survive. But in today’s society these two polarities have been pulled apart. Which means we often speak in a language only some people can hear. Others hear something entirely different - not a threat to the planet, but a threat to identity, security, and belonging. That’s why we can look at the same graphs and interpret them in completely different ways. And this, I think, is essential for the work ahead. To succeed with transition, climate communication can’t rely on facts alone. It has to find a better balance: between change and stability, abstraction and the concrete, global ethics and local identity, the future and the present, the open and the social. So the climate crisis isn’t only ecological. It’s also a communication crisis, an identity crisis, and perhaps at its core - a crisis of duality. And as long as climate communication keeps: - speaking in abstractions - triggering guilt - overlooking identity …we’ll miss the people who are currently doing their best to stabilise a world that feels overwhelmingly threatened. If we assume this is true (and the research supports it), then climate communication would need to: create safety before it calls for change include all our different perspectives build relationships, not just arguments make risks more tangible offer role, dignity, and meaning in the transition The more I read and reflect on the ancient group, the more convinced I am that we need to create spaces where different nervous systems, different polarities, and different forms of wisdom can form a whole again. Where everyone contributes something essential. Only then can the climate crisis become a shared reality, and only then can we act as the species we actually are - built for collaboration, not fragmentation. * This is from the work for my upcoming book The Starting Point. Follow and support the work - link in bio.

Maybe the problem isn’t climate denial. Maybe it’s climate messaging. We’ve been attempting to scare or shame people into caring, and it’s not effective. Is it time to completely rethink how we talk about climate and sustainability? We've spent years trying to influence people through fear, data, and moral urgency. The results? Mixed. If we want genuine buy-in, we need to be honest about what’s isn’t working. Here are seven messaging mistakes we keep repeating. 1. Leading with Guilt and Doom: "We're killing the planet!" doesn't inspire - it overwhelms. Guilt sparks awareness, but rarely leads to action. 2. Talking About “The Planet” Instead of People People don’t wake up thinking about biodiversity - they think about bills, housing, jobs. Make climate personal. What can THEY GAIN out of changing their behaviour? 3. Assuming Rational Facts Will Change Behavior: 1.5°C Warming Is Essential, But Not Sufficient. Facts Inform, but Emotions Drive Action. 4. Using Elite, exclusionary language jargon, such as “net zero” and “green premiums,” alienates the majority. Sustainability can’t sound like it’s just for experts or elites. 5. Neglecting economic and social equity when we assume everyone can afford an EV or solar system, we lose trust. Green should be accessible to everyone - not just the wealthy. 6. Framing Green as Restriction, Not Opportunity: Less driving, flying, consuming... Where’s the upside? A green transition should feel like a win: lower bills, warmer homes, and cleaner air. 7. Treating Climate Like a Separate Issue. Climate isn’t separate from the economy, housing, or healthcare - it is those things. When we silo it, we shrink its relevance. So, how do we change the story? ✅ Speak to lived realities. Discuss how green policies improve everyday life, including jobs, bills, housing, and health. ✅ Shift from sacrifice to solutions. Replace “cut back” with “get more” - resilience, savings, mobility, and wellbeing. ✅ Make it simple. Use plain, human language. Instead of “decarbonize the grid,” say “cleaner, cheaper energy in every home. Help people to measure their carbon footprint.” ✅ Center fairness easily. Ensure that the benefits of sustainability are accessible - especially to those who have been historically excluded. ✅ Embed climate into everything. Don’t treat it like a separate crusade - show how it strengthens the economy, creates jobs, and benefits communities. ✅ Gemify climate action ✅ Give intrinsic value to change of behaviour and reducing carbon footprint. 👉 Time to stop scaring people into action - and start inspiring them with what’s possible. What language has been proven to be effective for climate and sustainability? Let’s share notes. ♻️ Repost this to help spread the word, please! 👉 Follow Gilad Regev for more insights like this.

The biggest unlock between $1M and $10M ARR wasn’t product or sales. It was messaging. At $1M ARR, I kept hearing the same question on sales calls: ”So you’re like [consumer notetaking app], right?” We aren’t a notetaker. We are the API powering them. But if every lead is comparing you to the wrong product, that’s a messaging problem. Here’s what I changed: 1/ Clarified WHO we serve, not WHAT we do Before: “Capture and transcribe your meetings with ease” After: “The API for developers to get recordings, transcripts and metadata from meetings” 2/ Positioned as infrastructure, not a tool Before: “Works with Zoom, Meet, and Teams” After: “One API to access raw meeting data across Zoom, Meet and Teams” 3/ Used technical language with technical buyers Before: “Get meeting insights and transcripts” After: “Programmatic access to real-time meeting data” The transformation was immediate: - Wrong-fit leads dropped by 68% - Demo to close rate jumped from 12% to 31%. - Average deal size increased by 67%. Your messaging doesn’t describe your product. It determines who shows up to buy it.

Want your words to actually sell? Here’s a simple roadmap I've found incredibly helpful: Think of crafting your message like taking someone on a mini-journey: 1. Hook them with curiosity: Your headline is the first "hello."  Make it intriguing enough to stop the scroll.  Instead of just saying "Email Marketing Tips," try something like "Want a 20% revenue jump in the next 60 days? (Here's the email secret)."  See the difference? Promise + Specificity = Attention. 2. Tell a story with a villain: This might sound dramatic, but hear me out.  What's the problem your audience is facing?  What's the frustration, the obstacle, the "enemy" they're battling?  For the email example, maybe it's "wasting hours on emails that no one opens."  Giving that problem a name creates an instant connection and a sense of purpose for your solution. 3. Handle the "yeah, but..." in their head: We all have those internal objections.  "I don't have time," "It costs too much," "Will it even work for me?"  Great copy anticipates these doubts and addresses them head-on within the message. 4. Show, don't just tell (Proof!): People are naturally skeptical.  Instead of just saying "it works," show them.  Even a simple "Join thousands of others who've seen real results" adds weight. Testimonials, even short ones, are gold. 5. Make it crystal clear what you want them to do (CTA):   Don't leave them guessing!  "Learn the exact steps in my latest guide" or "Grab your free checklist now" are direct and tell them exactly what to do and what they'll get.  Notice the benefit in the CTA example: "Get sculpted abs in just 4 weeks without dieting." And when you're thinking about where you're sharing this (LinkedIn post, email, etc.), there are different ways to structure your message. The P-A-S (Problem-Agitate-Solution) or A-I-D-A (Attention-Interest-Desire-Action) frameworks are classics for a reason. The core difference I've learned? Good copywriting isn't about shouting about your amazing product. It's about understanding them – their challenges, their desires – and positioning your solution as the answer in a way that feels like a conversation, not a sales pitch.

6 Steps To A Job-Winning LinkedIn Summary (With Templates & Examples): 1. Why Do LinkedIn Summaries Matter? LinkedIn Summaries (or “About” sections) are one of the few freeform sections on your profile. They’re places where you can:  - Tell your story in your own words  - Inject keywords for more visibility  - Grab an employers attention But most people don’t know how to optimize them well. Let’s fix that. 2. Start With Keywords The first step to any LI optimization is knowing what keywords you need:  - Find 5 job descriptions that match your goals  - Go To ResyMatch.io, then change the “Scan Type” to Job Description Scanner  - Paste all the job description content and run the scan  - The top 5-10 keywords are the ones you want to focus on 3. Start With An Opening That Summarizes Your Experience Your first sentences should speak to:  - Your job title / field  - Years of experience  - Outcome-oriented value proposition Like this: [Compelling Action Word] [Insert Job Title Keyword] with X+ years of experience in [Insert Field / Job Title]. I help companies do [Insert Pitch Or Value Proposition With Metrics Or Social Proof]. 3a. First Few Sentences Example Here’s an example: Award-winning Sales and Partnerships Lead with 7+ years of experience. I help companies like Amazon negotiate and manage strategic, multi-million dollar brand partnerships. 4. Share Specific Experience That Aligns Next, you want to include specific bullets that share details around that experience. Like this: Some examples include: Case Study Bullet #1 Case Study Bullet #2 Case Study Bullet #3 Cultural Fit / Extracurricular Bullet #1 4a. Examples of Case Study Bullets - Developed track record of 115% average sales quota attainment across 5+ years at Amazon - Led strategy and development for two largest B2B partners driving $50M+ in annual revenue - Spearheaded new sales initiative resulting in pipeline of 500+ leads and 27 new partners worth $15M+ in annual revenue 5. Share Your Goals (Discreetly) After that, talk about what projects get you excited. You want to use language that covers your current role (so your employer doesn’t see red flags) but also aligns with what’s next: I get excited about opportunities where I [Insert Specifics About What You’re Looking For In A New Role]. 5a. Example Of Sharing Your Goals Here’s an example of what this could look like: I get excited about opportunities where I’m able to combine my relationship building skills with a fantastic SaaS product that makes a real impact on the lives of business owners. 6. Include Your Contact Information Finally, let employers know where they can easily reach you. I recommend adding your email (or one you use exclusively for the job search), but you can also tell them to reach out to you on LinkedIn, etc: I love connecting with new people, you can reach me at name@email.com.

We had a beautiful customer newsletter... and no one cared. Up until the end of 2023, we had a highly designed version of the newsletter. It looked great, but it took a ton of time to pull together. Every send required custom images, specific copy lengths, and with no real guardrails on content, we tried to include ✨everything.✨ And it did… fine. But not fine enough to warrant the time it required and no clear strategy, so we stopped doing it. This year, I relaunched our customer newsletter — and doubled our engagement score and click-through rates. Here's the 4 steps I took to do it: 1️⃣ I redefined the purpose. The newsletter needed to be a valuable touchpoint for account managers — something that kept customers informed and encouraged them to explore more of the Lattice ecosystem through features, events, and content. Not salesy. 2️⃣ I scrapped the overly designed template and went plain-text. The emails now come directly from Account Owners (because who’s Kerry Wheeler anyways?). 3️⃣ We segmented our customers into three key groups and tailor content to each one based on what’s most relevant to them. 4️⃣ I implemented strong content guardrails. Every send now includes just two of the most relevant product updates, events, and resources — and it must be actionable today (no “coming soon” teasers). The results? Open rates held steady at ~50%, but engagement took off. Click-through rates more than doubled, and we’ve heard great feedback from both customers and AMs on how the newsletter has kept them informed and engaged.

This is a little advice for adik-adik out there in universities and colleges—especially when you're reaching out to and dealing with people in the working world. Many of us are more than happy to support your events, give talks, or share our experience. But how you approach someone matters. Small things, done right, show respect and maturity—and they help you build lasting professional relationships. Here are some things to keep in mind: 1. Get the name right: if you’re asking for someone’s time or support, please take a moment to spell their name correctly. 2. If there’s a deadline, say so: what’s urgent to you may not be urgent to the person you’re messaging. Be clear. Include a due date in your message so the other party can plan accordingly. 3. Follow the communication channel given: if you’ve been asked to speak to a PIC (person in charge) or coordinator, stick to that channel. You needed a form to be filled up and I have asked you to liaise with my PA, so liaise with my PA because that's what I hired her for. Sending me multiple messages on a Sunday asking me why the form hasn't been filled and when I could submit it is like calling the CEO of Petronas to ask what was the result of your internship interview. 4. Respect time: avoid texting outside working hours. Messaging someone that you don’t know personally, at 6pm on a Sunday, is inappropriate. You need to learn to assess the urgency of your requests. Whether you’re a student or CEO, boundaries matter. 5. Proofread your messages: Typos happen, but in the age of QuillBOT, ChatGPT, and autocorrect, take a moment to check. It shows you care about how you present yourself. These soft skills are just as important as the hard work that goes into planning an event. Because every email, every message, every interaction—is part of the impression you leave behind. Jangan sesekali guna ayat “I’m still a student”. How you show up now reflects who you are becoming. Professional etiquette matters and the time to start practicing it is yesterday. #ProfessionalEtiquette #SoftSkillsMatter #StakeholderManagement #LeadershipStartsYoung #RespectInAction #StudentLifeTips